Training on citizen SEWA Chatbot for officers and staffs of various departments under Bhandari sub-division was held at the Dobashi Court, Bhandari, on 7th April, 2026.
During the training, Gourango Ghosh, District Informatics Officer, Wokha, (DIC) NIC stated that the Chatbot creates an accessible district-level digital governance platform where every citizen can access essential government services anytime.
While speaking on the various aspects of how the SEWA Chatbot functions for users and agents, he highlighted services such as Government Schemes & Services which provides complete guidance on welfare programmes, certificates and documentations, Emergency Reporting’s which offers rapid response for urgent citizen concerns, Citizens Engagements, Grievance Redressal which enables citizens to track complaints and receive timely updates from responsible departments,  and Departmental Supports which provides direct access to government officers and assistance through one platform.
Extra- Assistant Commissioner, Bhandari, Kilangtemsu, NCS encouraged the officers and staff of all the governmental departments and public leaders attending the training to stay updated and be well informed of the citizens services platform to serve the public better as users and agents.

(APRO Bhandari)