Personnel & Administrative Reforms Department stated that the Department of Administrative Reforms & Public Grievances (DARPG), Government of India, intends to improve the grievance redressal machinery by integration of the public grievances of State Portal with CPGRAMS under "One Nation One Portal" to minimize the multiple login problems. In this respect, each Department needs to be integrated with the district level offices to serve as a single window interface for lodging complaints.

To expedite the process of integration, all the Administrative Heads of Department/Heads of Departments have been requested to take the following action positively:

1.      Every AHoD/HoD/Subsidiary Offices shall assign a separate Nodal Officer for Public Grievances, at the Administrative/Head/Subsidiary and District Offices.

2.      In the District level, the Deputy Commissioners will nominate the District Nodal Officer for Public Grievances to interface with every District Level Offices for ensuring timely redressal of the grievances in coordination with agencies concerned.

The name of the assigned Nodal Officer for Public Grievances at the Administrative/Head/Subsidiary/District Offices along with all the necessary particulars may kindly be furnished to the Personnel & Administrative Reforms Department at an early date for further necessary action.

                                                                                                (DIPR)