Government of Nagaland launched a COVID-19 toll free helpline on 04th May, 2020 for any caller from Nagaland or people from Nagaland residing outside the State. To avail the various services the caller has to only dial the dedicated toll free number 1800 345 0019 which are available in English and Nagamese.
On calling the number the caller will be asked to choose a language preference and then the caller will be asked to choose one of the following services: To speak to a Doctor, Counsellor, nCOVID Nagaland Visitors App support, general queries on COVID-19 in Nagaland and complaints or grievances.
The various services provided are elaborated below:
SERVICE 1: SPEAK TO A DOCTOR / TELE-MEDICAL CONSULTATION
Under this service, there are two options: COVID-19 related illnesses and any other illness/other health issues, press 2.
For COVID-19 related illnesses the caller will be screened for COVID-19 related symptoms through interactive voice response. Then a medical doctor will call back and provide appropriate advice to the caller.
Any other illness / other health issues
A medical doctor will pick the call and the caller will be able to discuss any health issue with the doctor. The doctor will accordingly give appropriate medical advice to the caller.
SERVICE 2: COUNSELLING
Caller can speak to a professional counselor for stress, anxiety, depression, or any mental health issue. And for Counselling through WhatsApp request to the number 7005251298 will continue alongside.
SERVICE 3: nCOVID NAGALAND VISITORS APP USER SUPPORT
Caller will receive technical support for on-boarding onto ‘nCOVID Nagaland Visitors App’. The App is used by in-bound travelers entering Nagaland, people who are in quarantine (facility or home quarantine), and people in containment zone for surveillance of COVID-19.
SERVICE 4: GENERAL QUERIES ON COVID-19 IN NAGALAND / COVID INFORMATION CENTRE
Caller can ask general queries about COVID-19 in Nagaland.
SERVICE 5: COMPLAINTS AND GRIEVANCE REDRESSAL
Caller can submit complaint or grievance related to COVID-19 related health services in Nagaland to the toll free no 1800 345 0019. The Toll Free Helpline is not for people who are stranded or needing COVID relief assistance. Such people may contact through: https://iamstranded.nagaland.gov.in/ or call 03702291122 / 03702291120.
(Esuihangle, IA)