Deputy Commissioner, Mon, Wennyei Konyak, NCS has notified all Hotels, Restaurants Business Owner under Mon District, to strictly comply with the Central Consumer Protection Authority (CCPA) Guidelines regarding levy of service charge.

Accordingly, establishments shall ensure that:

1. Service charge is not added automatically or by default to the bill.

2. Service charge is not collected under any other name, including staff welfare charge, service fee, hospitality charge or any similar charge.

3. Consumers are not compelled to pay service charges, as such payment is voluntary and at their discretion.

4. No restriction is imposed on entry or provision of services on account of a consumer's decision not to pay service charge.

5. Service charge is not added to the bill for the purpose of levying GST on the total amount.

All concerned establishments are directed to ensure strict and immediate compliance with the above directions.

The Assistant Controller, Legal Metrology and Consumer Protection, Mon shall undertake necessary monitoring/inspection and report instances of non-compliance for appropriate action under.

(IA Mon)