The Department of Legal Metrology and Consumer Protection, Wokha, conducted an Awareness Programme on Consumer Rights at VDB Hall, Wokha on 9th June 2025. The initiative was organized with an aim to educate citizens about their rights as consumers and the legal mechanisms available for redressal.
The speaker of the program was Surenthung Enny, member of the District Consumer Disputes Redressal Forum, who provided expert insights on the correct approach to filing complaints, the appeals process, and the consumer redressal system. He emphasized the importance of submitting complaints with authentication and proper documentation, guiding participants on the legal procedures involved. He cited past consumer-related cases to encourage citizens to actively seek justice when their rights are violated.
Additionally, Enny addressed the rights of shopkeepers and traders, emphasizing that consumer laws protect both buyers and sellers. He urged business owners to ensure quality standards, maintain clarity on manufacturing and expiry dates, and refrain from unauthorized price modifications. He stressed that consumer protection extends beyond goods to services as well.
Additional Deputy Commissioner, Wokha, Renbomo Ezung, also spoke at the event, highlighting the serious consequences of low-quality and expired products on public health. He reiterated the importance of price regulation, quality control, and the legal avenues available to consumers for safeguarding their rights.
Delivering the keynote address, Assistant Controller, Legal Metrology and Consumer Protection, Wokha, T. Aimong underscored the responsibilities of consumers and the need for public awareness regarding consumer rights. He encouraged youth and students to educate themselves about their legal entitlements and to actively stand against any violations.
President of the Consumer Rights Organization, Wokha, also appealed to citizens to be vigilant in checking product quality, prices, manufacturing and expiry dates, and any unjustified price hikes. He encouraged them to report any violations and assured the organization's support in assisting consumers with their complaints.
The programme concluded with a vote of thanks, delivered by Inspector, Legal Metrology and Consumer Protection, Er. Silo Jemu. An interactive session followed, where attendees sought clarifications on consumer rights and redressal mechanisms.
Students from Bosco Higher Secondary School, Wokha, also participated in the event, reinforcing the need for early awareness and education on consumer protection.
The programme served as a vital platform for fostering consumer empowerment and ensuring ethical business practices in Wokha District.
(DPRO and IA Wokha)
