The Wokha District Administration’s innovative initiative, the Wokha SAATHI (Smart AI-based Assistant for Timely Help & Interface) WhatsApp Chatbot, has been awarded the prestigious “Gold Award” in the National Awards for e-Governance Scheme 2023-2024. This accolade was presented at the 27th National Conference on e-Governance held in Mumbai, Maharashtra, on 3rd September 2024 by Devendra Fadnavis, Deputy Chief Minister, Maharashtra.
This recognition is a significant milestone, marking the first time an initiative from Nagaland state has received a Gold Award for its exemplary contribution to e-Governance. The award underscores the state’s commitment to leveraging technology for efficient governance and improving public service delivery.
The award and certificate were received by Ajit Kumar Ranjan IAS, Rohit Singh IAS, and Anuranjan Singh, Mahatma Gandhi National Fellow (MGNF), on behalf of the Wokha District Administration. Under the initiative more than 40 services have been brought under one stop chat bot of the Wokha District Administration.
The Wokha SAATHI WhatsApp Chatbot exemplifies the district’s dedication to enhancing citizen engagement and accessibility to government services through innovative technological solutions. This AI-based chatbot provides timely assistance and serves as a user-friendly interface for residents, ensuring they have easy access to vital information and services besides enabling proactive Information Education Campaign (IEC) through a two way communication between the government and citizens on 24x7 bases.
(DPRO & IA, Wokha)
