“There is a need to cut down on human interface and create an environment which will improve the citizen’s ease of doing business with the Government.” This was stated by Chief Secretary Nagaland, J Alam, IAS during the Departmental review meeting of the Transport Department at the Chief Secretary’s Conference Hall, Kohima on 16th July 2022. 

Alam stated that Offices across the State should go online, be citizen friendly, facilitate the cashless transaction, reduce the waiting period and create a robust system to deliver better and efficient governance without compromising on any regulatory requirements adding that it will also ease the process of office functioning and bring transparency. Alam further instructed the Transport Department to coordinate with the IT&C department and work towards achieving these goals.  

The issue of vehicles plying without registration number plates was also raised and the department was asked to strictly enforce the legal provisions in this regard. The Chief Secretary also said that proper signage which is easily visible to the drivers should be put on all the roads across the State to improve road safety. While appreciating the revenue generated by the department, the CS impressed upon the need to put in place the online payment gateway at the earliest for ease of transactions and to avoid inconvenience to the service users.

The Motor Vehicles Department in its presentation gave a brief overview of the Department's administrative setup, activities, visions, and ongoing projects. The review meeting was also attended by Additional Chief Secretary & Finance Commissioner, Principal Secretary IT&C, and other senior officers of the Transport Department.