In response to allegations made in a news report, which may create misconceptions regarding the functioning of the office, the Office of the Principal Accountant General (A&E), Nagaland, called for a Press Conference at the Principal Accountant General's office on 4^th July 2025.

Principal Accountant General, Frederick Syiemlieh, IAAS, Sr. DAG (Audit), Kahoto J. Yepthomi, IAAS and Sr. DAG, Azhar Jamal, IAAS, highlighted the functioning system of the office. 

They stated that the Pension Sanctioning Authority for the State Government employees is the Department under which they are in service. The concerned Department then forwards the pension papers submitted by the retiring employee to the Office of the Principal Accountant General (A&E), Nagaland, after ensuring that they are complete in all aspects. The Office of the Principal Accountant General (A&E), Nagaland, then authorises pension/family pension accordingly.

As per the Citizens’ Charter of the Office of the Principal Accountant General (A&E), Nagaland, the preparation and issuance of Pension Payment Orders is to be done within 30 working days of the receipt of pension papers, which are complete in all respects.

They further mentioned that in the last 12 months, 3927 pension cases were received from the Departments, of which 2415 cases were submitted by the Departments within 0-6 months of retirement, 922 cases after 7-12 months and 590 cases after a year of retirement. Of these 3927 pension cases received, 3515 pension cases were settled within the Citizens’ Charter’s prescribed time of 30 working days, and added that the details of pensions authorised within that time frame along with the name, contact number and email ID of the concerned officer are also displayed on the website at https://cag.gov.in/ae/nagaland/en and on the Office Notice Board for transparency and accountability.

In response to the RTI case, they stated that the names, designations and contact information of the Public Information Officer and Assistant Public Information Officer are displayed on the website and the Reception Cell of the office. 

Further, to promptly address complaints received (if any) regarding entitlement functions, the names and mobile numbers of the Grievance Redressal Officer and all Branch Officers are also available at https://cag.gov.in/ae/nagaland/en, adding that visitors who wish to meet any officer in the office can do so on any day of the week, except Wednesday, in the Visitors' Room.

Further, they assured that the office is fully committed to delivering high-quality and timely services to pensioners and that the office is open to suggestions for further improving its functioning.

They also stated that for communicating grievances related to Accounts and Entitlements (GPF, Pension, etc.), the applicants may follow the procedure given below:

a. By using the link: https://cag.gov.in/ae/nagaland/en/ae-complaint-suggestion to submit their grievance under the Complaint/Suggestion section available on the State AG website https://cag.gov.in/ae/nagaland/en, or the applicant may lodge the complaint directly at agaenagaland@cag.gov.in.

b. In case the response is not satisfactory, the applicant may communicate the grievance to the Sr. Administrative Officer (Complaint) in the CAG office at grstate2@cag.gov.in or through CPGRAMS.

c. For other issues, to access the "Contact Us" tab on the State AG website https://cag.gov.in/ae/nagaland/en.

(Siizo Kikhi IA)